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Customer Service

Customer Service Hours For Sales & Product Inquires: Monday-Friday, 9AM - 6PM Pacific Time, please call 360-516-3124 or email us anytime at info@thetableserver.com

We Accept Most Major US Credit Cards & PayPal

Shipping

How Will You Ship My Order? We use UPS or FedEX Ground Shipping

Where We Deliver We deliver to the continental United States. We also ship to Alaska, Hawaii, Puerto Rico, and the Virgin Islands by special arrangement. We are currently unable to deliver to PO or APO/FPO boxes, except for rural PO addresses.

For wholesale orders, we can assist you with foreign deliveries and will provide a shipping quote FOB (Free on Board) to your intended US port of embarkation.

Return & Exchange Policy & Customer Satisfaction

We are committed to your satisfaction first and foremost, and we want to help you have the best possible shopping experience. We recognize that sometimes an item may not meet your needs, was not what you had hoped for, or simply, it does not fit with your decor or space. If you are unsatisfied with a table you bought from us, you may send it back, within 30 days of receipt, and we shall be happy to credit, exchange, or refund the purchase price of the table, less any shipping or handling costs.

Returning a Purchase All returned products must be in their original condition and packaging. Return the product using your preferred shipping method directly to the distribution center address we will provide.

It is important that we know when your return is expected. Please save your return tracking number, and email it to us. We need this in case there are any issues during transit.

Please do not request a chargeback of your purchase from your credit card company while waiting for us to completely process your request. Refund processing involves several steps, some that we cannot control, so please be patient while awaiting the credit for the original purchase to appear the card you used.

Please Note: Other than a return or exchange due to an error on our part, we cannot refund shipping and handling charges. Unfortunately, if the table has been modified, we cannot accept returns. All returned products must be in their original condition and packaging.

If you have any questions about whether a product can be returned, please call or e-mail us before ordering.

Damage & Missing Parts If a table arrives from us that looks damaged, or if parts are missing, please notify us right away.

Suspected or Actual Damage If Shipped by Truck Freight Write "Package Damaged" when you sign for delivery even if it appears only slightly damaged. If the package appears significantly damaged, you may refuse delivery. Once we receive back that damaged package, we will send a new one. Please notify us if you refuse delivery, so we can anticipate that return.

If you accepted a package and then discover parts are missing or damaged, do not discard the packaging. Most carriers only let us file freight claims within 48 hours of delivery. If we cannot replace parts, we can have the carrier pick up the table and we will send a replacement once we have it back. Again, all returned products should be in the original packaging.

We stand 100% behind our products and we will make every effort to resolve any problems.

Contact Us

Please use the form below to contact us with any questions or concerns.